IT Support Specialist
University of Pennsylvania Department of Information Technology
United States

Posted Job Title

IT Support Specialist A/B
Job Profile Title

Information Technology Support Specialist A
Job Description Summary


Provide local computing support in the School of Arts and Sciences, helping faculty, staff, and students to make effective use of technology in all aspects of their research, teaching, and administrative roles. This position will maintain secure, reliable systems and help further program goals through creative use of information technology. It will also support scholarly research by aiding in the design, development, and maintenance of the technological components of faculty research projects, and help with maintenance of departmental websites.

 

Duties:

Penn's School of Arts and Sciences (SAS) is world-renowned for exceptional faculty, innovative research, and top-tier degree programs. SAS Computing is seeking an Information Technology Support Specialist to provide excellent technological support and creative IT solutions that will further the research and teaching missions of the school. Desktop support is one of the primary responsibilities of the position. It involves installing, maintaining, and troubleshooting faculty and staff computers in a mixed Mac/PC/Linux environment. The successful candidate will also be comfortable configuring a variety of mobile devices, including iOS and Android smartphones and tablets. S/he will assist faculty with classroom technology. The IT Support Specialist will provide first-line assistance for departmental, faculty, and project-based websites. Experience with Drupal and WordPress is desirable. A good working knowledge of PC and Mac hardware will be necessary. A strong commitment to information security is required; experience with encryption is desirable. A key responsibility of this position is working with faculty and staff to identify creative IT solutions that forward the research, teaching, and administration of the departments. The successful candidate will listen well to the needs of clients, and propose innovative and maintainable methods of accomplishing those goals. S/he is capable of supporting clients with a wide variety of technical abilities and comfort levels from novice to expert. The ideal candidate is comfortable in a busy and highly collaborative environment, and provides clear and frequent communication to both colleagues and clients. As a member of the School of Arts & Sciences Computing group, the IT Support Specialist will assure that all activities are consistent with institutional standards and will participate in School-wide technology initiatives.

Successful senior level (B) candidate will manage department-wide projects, which could include machine management and encryption.

Qualifications:

BA/BS and one to three years of relevant experience or an equivalent combination of education and experience preferred. Experience supporting Mac OS X and Windows 7 is required, Linux experience is desirable. Familiarity with basic desktop hardware and maintenance required. Familiarity with popular web browsers and mail applications, basic computer networking concepts, basic Active Directory usage, and anti-virus software required. Experience with encryption desirable. Experience with HTML/CSS and content management systems, especially Drupal and WordPress, is desirable. Excellent customer service and spoken/written communication skills required; flexible work schedule may be required occasionally.

Senior (B level) candidates will have a minimum of two years full-time IT support experience and will have experience working independently on complex projects.

Working Conditions
Office, Library, Computer Room

Physical Effort
Typically sitting at a desk or table; Occasional lifting 25 lb. or less

Job Location - City, State

Philadelphia, Pennsylvania
Department / School

School of Arts and Sciences
Pay Range

$36,401.00 - $91,232.00
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.


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