Post for Technology Service and Operations University of Calgary School of IT and Computer Science Canada

Title:  Technology Service and Operations, Information Technology

Company:  University of Calgary

Field:  IT and Computer Science

 

 

 Description:

Summary of Key Responsibilities (job functions include but are not limited to):

Project Management and Documentation

Coordinate the delivery of all system designs in a timely manner and ensure that they are aligned with the IT architectural standards and roadmaps
Define initiatives scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
Coordinate the delivery of IT deliverables in accordance with project schedules
Plan and schedule project timelines and milestones using appropriate tools
Ensure all team members have appropriate escalation paths in place and provide additional escalation support where required
Interface and communicate with the Facilities Project Management Office Project Managers as well as IT Technical Services in relation to Facilities driven projects
Provide timely status updates, and relay any risks to the Project Manager
Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas
Ability to analyze multiple sources of information to help solve complex issues that may arise
Oversee on site installation work, and ensure that all internal/external resources follow with University of Calgary standards, as it relates to both the technical and safety guidelines
Ensure the effective planning, preparation, execution and monitoring of IT schedules and costs to align with construction schedules and budgets within established parameters
Lead in the creation and assembly of all documentation which complies with current IT service offering standards
Develop best practices and tools for project execution and management
Make recommendations for improvement of procedures/policies to increase efficiencies and provide more value to the stakeholder


Technical Expertise

Responsible for ensuring that all technical design and contracts with 3rd parties are documented and submitted for review with various parties
Oversee the schematic and detailed designs, and ensure that all construction related specifications are in line with IT standards and specifications

Qualifications / Requirements:

It is imperative that the incumbent for this role has a strong sense of ownership, is a strong team player, and can balance technical capabilities with business needs
Experience identifying and developing end-to-end solutions to address changing business requirements is essential
Strong organizational, interpersonal, and written communication skills, and the ability to communicate effectively with staff is essential
Ability to effectively disseminate and explain complex information to stakeholders
Business acumen and an understanding of university´s operations is also expected
Demonstrated experience in successfully leading and negotiating people both directly and indirectly across an organization will be expected
An Undergraduate Degree or a combination of relevant project management/coordination certifications and work experience
Minimum of 3 years of experience in leading/coordinating IT teams
Minimum of 3 years of experience in successfully delivering IT Projects
Coordination of individuals
Knowledge of IT governance and operations including PMBoK, IS CSOx, COBiT and ITIL would be an asset
Ability to communicate clearly and concisely to diverse audiences, in both oral and written form
Experience of working on concurrent projects and effectively managing conflicting priorities
Understanding of Service functions inside of Project Management
Interface and communicate with the Facilities Project Management Office as well as IT Technical Services in relation to Facilities driven projects
Ensure the effective planning, preparation, execution and monitoring of IT schedules to align with construction schedules and budgets within established parameters
Assist Project Managers and stakeholders with identifying project technology decisions and recommendations
Direct the creation and assembly of all documentation which complies with current IT service offering standards
High energy, confident individual that communicates with passion and authority
Ability for the incumbent to mentor other colleagues in areas of their expertise

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is classified in the Professional Career Band, Level 3 of the Management and Professional Staff Career Framework.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website.

About the University of Calgary

The University of Calgary is Canada's leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation's most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada's top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca.

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.


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