Business Analyst
Queen's University Department of Information Technology

Competition Number:J0419-0190
Position Title:Business Analyst
Employee Group:Support Staff - USW Local 2010
Job Category:Information Technology
Department or Area:IT Services
Location:Kingston, Ontario, Canada
Hours per Week:35
Job Type:Term
Length of term:8 months
Shift:7 Monday - Friday
Number Of Positions:1
Date Posted:August 6, 2019
Closing Date:August 19, 2019

About Queen's University
Queen's University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary
The Solution Development – Student Life Cycle unit of the Information Technology Services department requires a Business Analyst for a term to commence immediately and conclude December 2020. This role will elicit business needs and requirements to support ongoing development, upgrades and new capabilities for the administrative systems which support the student experience from admission to convocation and beyond. In this role, you will collaborate with business stakeholders and end-users to optimize business processes, and liaise with other business, system and programmer analysts to effectively connect a vast array of IT systems and tools with the users that need them.

As a member of the Student Life Cycle business analysis team, you have an eye for process improvements and recognized skill at implementing new applications and assisting clients to adapt to process changes. You will use your research and analysis skills to bring value and understanding to process re-engineering efforts in an area that underpins current, prospective and graduating students' interaction with the University related to admissions, academics and finances.

Guided by the new IT Services Operating Plan, you will contribute to the success of a wide range of initiatives, from large-scale transformation to initiatives focussed on specific client needs. Such initiatives include the digital transformation of manual administrative processes, implementation of new ERP (Peoplesoft) functionality, government compliance assignments, integrations, and resolving production issues.

If you embrace "the art of the possible", if you are a gifted communicator, and if you enjoy the challenge of improving the way things are done, then consider joining our team as a Business Analyst.

Job Description
• Liaises with internal and external stakeholders to address information systems changes to meet current and future business requirements.
• Researches, reviews, and analyzes the effectiveness and efficiency of existing processes and develops strategies for enhancing or further leveraging these processes. Facilitates business review sessions. Performs cost-benefit and return on investment analyses for proposed changes. Prepares written proposals of recommendations and presents to business stakeholders.
• Elicits, edits, analyzes and documents requirements to ensure business needs are met; includes brainstorming, documenting and interface analysis, and conducting interviews, focus groups or requirements gathering workshops.
• Creates business requirements documents to be shared with key stakeholders and project team members that include aspects of regulatory, business, end-user, functional or non-functional requirements and provides insight into both the current and future state requirements.
• Uses structured analysis, including process models, data models and workflow models to support and enhance requirements, to document and communicate requirements and to organize information and recommendations into coherent ideas.
• Completes detailed system functional specifications for reports, interfaces, conversions, modifications, customizations or extensions.
• Creates multi-level test scenarios by designing test scripts, test plans and test scenarios that test outcomes to validate whether requirements have been met.
• Collaborates with other members of the IT Services team to ensure requirements and specifications align with existing and proposed tools and systems.
• Leverages business process re-engineering to identify problems and opportunities by using a variety of modelling techniques.
• Collaborates with business owners, stakeholders and system end-users to encourage an understanding of the impact of report definition, application configuration and rules definition, workflow processes, and system enhancements on the quality of operations.
• Identifies problems, performs detailed analysis, completes system failure investigations and provides recommendations for corrective action.
• Supports business requirements and information needs by using query and reporting tools.
• Maintains an understanding of data definitions, data usage within the administrative applications and data retrieval methods.
• Ensures all changes to application configurations adhere to change management and security specification requirements.
• Ensures service escalation issues, as assigned, are resolved within service standards.
• Provides analytical support to the quality review process in keeping with established project and business analysis methodology.
• Adheres to task and project deadlines; escalates potential delays to management and recommends possible solutions.
• Updates technical and business knowledge to remain current on changing systems and business processes.
• Provides occasional after hours, on-call support.

• University degree in computer science, information management or business administration combined with a minimum five years experience with administrative information systems (ERP/PeopleSoft experience considered an asset).
• Advanced knowledge of business analysis discipline (CCBA or CBAP certification is an asset).
• Minimum five years experience documenting business processes and with technical requirements analysis. Knowledge of activities, tasks, practices and deliverables associated with eliciting and clearly defining and documenting business processes/functions and process modeling/mapping.
• Experience working with diverse groups of people, projects, and applications to identify and bring together multiple information sources in a clear, consistent, valid and understandable format.
• Project management skills/certification considered an asset.
• Experience using and implementing online applications.
• Strong written and verbal communication and relationship management skills.
• Consideration may be given to an equivalent combination of education and experience.

• Working with Others: actively seeks ideas from multiple sources for consideration to improve the performance of the team(s). Shares thoughts and information with all levels of expertise. Ensures that one's own behaviour does not negatively impact others when faced with complex situations.
• Inclusivity: welcomes an inclusive environment and coach's others to address and support those who may feel vulnerable. Ensures the diverse group receives opportunities for fair treatment regardless of background.
• Communication: takes a lead role to communicate to multiple audiences and easily explains complex information to ensure the message is understood.
• Customer Service and Support anticipates current/future needs of the client/customer and proactively seeks to address them. Schedules periodic checks points to determine if they have additional and acts to address them.
• Planning/Organizing: takes an active role in analyzing problems regarding resources/deliverables that may impact deadlines or standards and escalates for discussion and resolution. Plans medium-term requirements and provides insight into scope of potential problems and identifies possible solutions.
• Continuous Improvement: leads a team(s) and together they identify ways to improve department processes, and quality of customer service. Solicits feedback from multiple sources to identify ways to become a more highly functioning team. Actively participates in continuous learning and sets the department standard.
• Attention to Detail: actively works to address quality problems by sharing concerns with team and manager. Understands the details of the problem and identifies solutions. Seeks to understand the nature of (new/existing) assignments as it relates to own role and the expected results.
• Adaptability and Support for Change: takes an active role to positively support team members through change. Supports change by generating new ideas and offering suggestions that will benefit the team.

• Makes decisions regarding design, set-up and definition, and related aspects within functional area.
• Makes decisions based on the results achieved through consensus building sessions, which have a direct impact on how requirements and deliverables are established.
• Makes decisions on completeness of all related process tasks aligned with business unit priorities.
• Determines type and level of information needed by management to support decision making, or if and when escalation is needed.
• Determines most effective method and/or strategy to identify opportunities, risks, issues, assumptions and dependencies; presents information and gathers requirements when working with business owners, conveying potential impact of business decisions on systems and supporting processes.
• Finds solutions to unanticipated problems within Support team parameters and determines how problem and recommended solution may affect information systems and/or business processes.
• Determines appropriate strategy and content when developing training documents based on audience.
• Provides recommendations to business representatives and other analysts.

Closing Statement
The University invites applications from all qualified individuals. Queen's is committed to employment equity and diversity in the workplace and welcomes applications from women, racialized/visible minorities, Indigenous/Aboriginal Peoples, persons with disabilities and LGBTQ+ persons.

The University provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at

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