Head of Computer Science
Gulf University for Science and Technology


Job Summary:


We are seeking a highly skilled and experienced IT Operations Unit Head to lead and oversee the IT operations unit, which includes managing the IT helpdesk, Applications Support & QA, and Audio/Visual Support functions. The ideal candidate will have a strong background in IT operations, excellent leadership and organizational skills, and the ability to collaborate effectively with cross-functional teams. The IT Operations Unit Head will report directly to the Senior IT Manager and play a crucial role in ensuring the smooth and efficient operation of our IT services.


Key Responsibilities:


1. Team Leadership: Lead, mentor, and manage a team of IT professionals, including IT helpdesk staff, Applications Support & QA engineers, and Audio/Visual Support technicians. Provide guidance, set performance expectations, and foster a culture of continuous improvement.


2. IT Helpdesk Management:

   - Oversee the IT helpdesk function, ensuring timely resolution of user issues and inquiries.

   - Establish and maintain service level agreements (SLAs) to meet user expectations.

   - Monitor and analyze helpdesk metrics to identify trends and areas for improvement.


3. Applications Support & QA:

   - Manage the support and quality assurance processes for business applications.

   - Collaborate with application owners and development teams to ensure applications are stable, reliable, and meet user requirements.

   - Implement and maintain quality control processes and testing methodologies.


4. Audio/Visual Support:

   - Supervise the Audio/Visual Support team responsible for maintaining and supporting audiovisual equipment and systems.

   - Ensure that video conferencing, presentation, and meeting room equipment is functional and reliable.

   - Coordinate with vendors for equipment procurement and maintenance.


5. Infrastructure and Resource Management:

   - Work closely with the Senior IT Manager to develop and manage the IT operations unit budget.

   - Ensure the availability and optimization of IT resources, including hardware, software, and network infrastructure.

   - Implement best practices for asset management and resource utilization.


6. Incident and Problem Resolution:

   - Lead incident management and problem-solving efforts to address critical IT issues.

   - Collaborate with cross-functional teams to resolve complex technical problems.


7. Continuous Improvement:

   - Identify opportunities for process improvement and efficiency gains within the IT operations unit.

   - Implement best practices and automation to streamline operations.


8. Compliance and Security:

   - Ensure that IT operations comply with relevant regulations and security standards.

   - Work with the IT security team to implement and maintain security measures.




- Bachelor's degree in Information Technology, Computer Science, or related field. Master's degree preferred.

- Proven experience (X years) in IT operations management or a similar role.

- Strong leadership and team management skills.

- Excellent problem-solving and decision-making abilities.

- Solid understanding of IT infrastructure, applications, and audio/visual systems.

- Knowledge of ITIL and IT service management best practices.

- Strong communication and interpersonal skills.

- IT certifications (e.g., ITIL, PMP, CISSP) are a plus.



This is an exciting opportunity for a dynamic individual to lead our IT operations unit and contribute to the overall success of our organization. If you are a results-oriented leader with a passion for IT excellence, we encourage you to apply.

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